We understand that you may have questions about Lumisafe, our privacy-friendly fall detection system. Whether you are interested in the Lumisafe S1 for family use or the Lumisafe P1 for public spaces, we are here to help. Our goal is to provide clear and helpful information to ensure you have the best experience with our innovative technology. If you need assistance, have inquiries about our products, or encounter any issues, please do not hesitate to reach out to our dedicated support team. We are committed to providing timely and effective support to all our users and interested parties.

Our support team can assist you with a variety of topics. This includes questions about the unique privacy features of Lumisafe, such as how our depth sensor technology works without capturing personal images, or how our machine-learning models process data 100% locally on the device. You might also have questions about the specific features of the Lumisafe S1 or P1 models, their installation, or how they integrate into different environments like public restrooms or healthcare facilities. If you are curious about the technology behind our accurate fall detection or how the local training of models improves performance over time, our support staff can provide the answers you need. We are also available to help if you experience any technical difficulties or require guidance on using the Lumisafe app.

We encourage you to contact us with any questions, no matter how small they may seem. Your feedback and inquiries are valuable as we prepare for the release of Lumisafe in the summer of 2025. Getting in touch is simple. For any support needs, questions, or comments, please send an email directly to support@thelumisafe.com. Our team monitors this inbox and will respond to your message as quickly as possible. We look forward to hearing from you and assisting you with your Lumisafe journey. Remember, you can also visit our website at https://thelumisafe.com to find more general information about Lumisafe and its benefits before contacting support.